Product Expert for Customer Service

Full Time
Mid Level

Product Expert for Customer Service

French version below

Cakemail's mission is to spark, cultivate, and measure interactions between businesses and their customers. Our app and API make it easy for companies and developers to manage contacts and relationships, deliver highly personalized email communications, track activities, and generate meaningful analytics. 


Our values – customer focus, agility, risk-taking, and continuous learning – are at the core of everything we do. We believe that by investing in our employees and encouraging bold ideas, we can deliver exceptional experiences for our customers.

Position overview

As a Product Expert, you are the first point of contact for our customers all over the world. You’re the ultimate reference when our user community has questions or needs help. 


This is a dynamic, exciting environment, with lots of challenges. If you feel you are the person we’re looking for and are ready for the challenge, let’s talk.

The candidate we’re looking for

  • You have a passion for technology 
  • You are known as the go-to person for technical problems
  • You pride yourself on your ability to find solutions for any problem
  • You have a real desire to help others
  • You know how to empathize with people and make them feel important
  • You have fantastic English & French written and verbal communication skills

What you’ll do

  • Act as the main contact for customers across multiple channels
  • Make customers lives easier with your technical know-how
  • Juggle multiple customer and product issues with a genuine sense of urgency
  • Write help documents

Bonus points if

  • You are fluent in a 3rd language (Spanish, Portuguese, etc …).
  • You have experience with email marketing
  • You have a knowledge of HTML/CSS or any programming language
  • You have experience with Zendesk


This job is 100% remote. You must have a reliable internet connection and a work environment that allows you to accomplish your tasks in the best conditions.

We are located in Montreal, Canada but we will consider any great candidate.


Cakemail is an equal opportunity employer. We offer an exceptional work environment filled with creative humans. We celebrate diversity and are committed to creating an inclusive environment for all employees.


We're excited to see what you'll bring to our team!

Expert produit au Service clientèle

La mission de Cakemail est de susciter, cultiver et mesurer les interactions entre les entreprises et leurs clients. Notre application et notre API permettent aux entreprises et aux développeurs de gérer facilement leurs contacts et leurs relations, d'envoyer des courriels hautement personnalisés, de suivre les activités et de produire des rapports.


En tant qu'Expert produit, vous êtes le premier point de contact pour nos clients du monde entier. Vous êtes la référence ultime lorsque notre communauté d'utilisateurs a besoin d'aide. 


Cakemail est un environnement dynamique et passionnant, avec de nombreux défis à relever. Si vous pensez être la personne que nous recherchons et que vous êtes prêt à relever le défi, discutons-en.

Profil recherché

Ce que vous ferez

Points bonus si :


Cet emploi est 100% en télétravail. Vous devez avoir une connexion internet fiable et un environnement de travail vous permettant d’accomplir vos tâches dans les meilleures conditions.

Nous sommes situés à Montréal, au Canada, mais nous prendrons en considération tout bon candidat.


Cakemail est un employeur offrant l'égalité des chances. Nous proposons un environnement de travail exceptionnel, peuplé d'individus créatifs. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous nos employés.


Nous sommes impatients de voir ce que vous apporterez à notre équipe !



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